Q: What's the turnaround time?
A: We will work as quickly as possible to meet your deadlines, but minimum is 3-5 days.
Q: Do you offer graphic design services?
A: Yes, we do! Graphic design services are included if you need assistance. All we need from you is the logo and other content for the tent and we will provide you with a proof in a few days. Email details to email@example.com.
Q: Can I submit my own artwork?
A: Yes, you can! Each product page includes a link to download the template for the chosen size. Accepted files are .ai, .eps, or high-quality PDF. Files must be in RGB and 300 dpi with appropriate bleeds as provided in the templates.
Q: Can the color of hems be consistent with the color of the tent?
A: Yes, we will choose the same-color hems based on the primary color of the tent.
Q: How do I make sure the tent is secure for outdoor use?
A: Every tent comes with ropes and ground stakes, in addition to a sandbag for each tent leg.
Q: Will the tent leak if it rains?
A: We use hot air tapes in all seam lines to withstand the rain, so no leaks!
Q: What's the best way to clean the tent top?
A: Wiping the tent surface with a gentle soap is the best option. Using harsh chemical cleaners (such as Colorox Wipes) will compromise the sealant used to ensure vibrant colors.
Q: How do you pack the tent graphic and hardware?
A: In most cases, we pack the tent graphic, hardware, and wheel package separately to avoid damage to wheels in transportation. You may receive multiple boxes in separate shipments.
Q: What is your refund policy?
We will apply a full refund back to your original payment method if you decide to cancel before production on your custom tent begins.
After production has begun, we cannot accept returns or provide refunds on custom printed tents. We do, however, have a 100% satisfaction guarantee, and we will do whatever it takes to make sure you're 100% happy with your purchase including reprinting your tent free of charge or making any other changes per your request.
For any issues, please contact firstname.lastname@example.org. We will do whatever it takes to make sure you're 100% satisfied.